FREQUENTLY ASKED QUESTIONS
We strive to ensure that the product you receive matches the one shown in the images. Our pictures are of the actual products, but please note that slight differences in color, size, or design may occur due to lighting, camera settings, or monitor variations. If you have any specific concerns or questions, feel free to contact our customer support team, and we'll be happy to assist you.
You can view your sales receipt in your account under the "Order History" section. Once logged in, simply go to your order details, and you will find a downloadable or printable version of your receipt. If you placed an order as a guest, a copy of your receipt will be sent to your email after the purchase is completed. If you have trouble locating it, please contact our customer support team for assistance.
To return an item, please follow these simple steps:
- Check our Return Policy: Make sure the item is eligible for return (e.g., within the return window and in its original condition).
- Log into Your Account: Go to the "Order History" section and select the order containing the item you wish to return.
- Request a Return: Click on the "Return Item" button next to the product you want to return. Follow the instructions to initiate the return.
- Ship the Item Back: Once your return is approved, you will receive a return shipping label (if applicable) and instructions on how to send the item back.
- Refund or Exchange: Once we receive the returned item, we'll process your refund or exchange, depending on your preference.
If you placed your order as a guest, please reach out to our customer support team, and we will assist you with the return process.
Let us know if you need any further assistance!
We do our best to restock popular items as soon as possible. However, restocking depends on product availability from our suppliers and demand. You can sign up for restock notifications on the product page, and we’ll notify you via email once the item is available again. In some cases, certain items may be discontinued and may not be restocked. If you have any questions about specific items, feel free to contact our customer support team for more information.
We currently offer shipping within Pakistan to most major cities and towns. You can enter your address during checkout to check if we deliver to your location. If you're located in a remote area, please feel free to contact our customer support team to confirm availability.
This version focuses only on domestic shipping within Pakistan and addresses any potential concerns about remote locations.